# Digirig v1.9 gets hot does not show up in device manager **URL:** \ **Category:** Uncategorized\ **Tags:** hardware, troubleshoot-usb\ **Created:** [September 3, 2023, 1:59am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257 "2023-09-03T01:59:42Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Seth\_Feaganes](https://forum.digirig.net/user_avatar/forum.digirig.net/seth_feaganes/32/1696_2.png) [@Seth\_Feaganes](https://forum.digirig.net/u/Seth_Feaganes)\ **Post date:** [September 3, 2023, 1:59am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/1 "2023-09-03T01:59:42Z")
Hello, today randomly my DigiRig v1.9 suddenly stopped showing up in device manager as a sound card device. I went to unplug everything and noticed that the device was very hot. I removed all the cables and let it cool down for an hour then tried to plug it back in. Windows did not indicate anything had been plugged in nor were there any new COM ports or PnP soundcard devices available. The device begins to warm up after less than a minute and begins to get hot fairly quickly. I fear the power rail has been shorted somehow. I opened it up to see if there were any burn marks on the board but I dont see anything externally. I purchased from the Amazon Digirig store in mid June and up until today have been using it with FT8 only since Aug 18. Are there any options to send back for repair or exchange? Thank you, Seth ---
**Author:** ![K0TX](https://forum.digirig.net/user_avatar/forum.digirig.net/k0tx/32/3_2.png) [@K0TX](https://forum.digirig.net/u/K0TX)\ **Post date:** [September 3, 2023, 5:05am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/2 "2023-09-03T05:05:18Z")
Seth, I’ll take care of it. Please PM/email me your Amazon order confirmation and I’ll issue an RMA. ---
**Author:** ![Seth\_Feaganes](https://forum.digirig.net/user_avatar/forum.digirig.net/seth_feaganes/32/1696_2.png) [@Seth\_Feaganes](https://forum.digirig.net/u/Seth_Feaganes)\ **Post date:** [September 3, 2023, 12:18pm UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/3 "2023-09-03T12:18:15Z")
Hey Dennis, I must be missing something. I’m not seeing how to DM on this user forum. I tried clicking your user profile but am not seeing a message button anywhere. Ideas? ---
**Author:** ![Seth\_Feaganes](https://forum.digirig.net/user_avatar/forum.digirig.net/seth_feaganes/32/1696_2.png) [@Seth\_Feaganes](https://forum.digirig.net/u/Seth_Feaganes)\ **Post date:** [September 3, 2023, 12:23pm UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/4 "2023-09-03T12:23:00Z")
Disregard, I found your email. Bit too early in the morning I suppose. 🙂 ---
**Author:** ![Donald\_Schneider](https://forum.digirig.net/user_avatar/forum.digirig.net/donald_schneider/32/3169_2.png) [@Donald\_Schneider](https://forum.digirig.net/u/Donald_Schneider)\ **Post date:** [August 15, 2024, 5:10pm UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/5 "2024-08-15T17:10:20Z")
I have a similar problem but mine has worked for over a year and now is failing. Any ideas? NB5C Donald ---
**Author:** ![K0TX](https://forum.digirig.net/user_avatar/forum.digirig.net/k0tx/32/3_2.png) [@K0TX](https://forum.digirig.net/u/K0TX)\ **Post date:** [August 15, 2024, 5:32pm UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/6 "2024-08-15T17:32:19Z")
Donald, Please PM me with your order info and I’ll arrange a service request for your Digirig. ---
**Author:** ![Craig\_Test](https://forum.digirig.net/user_avatar/forum.digirig.net/craig_test/32/3661_2.png) [@Craig\_Test](https://forum.digirig.net/u/Craig_Test)\ **Post date:** [November 22, 2024, 1:24am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/7 "2024-11-22T01:24:10Z")
I also am having the same issue with a digirig from amazon. I just had a rPi zero 2 w just go dead on me and when I grabbed the digirig it was hot and no longer shows up on any of my devices. ---
**Author:** ![K0TX](https://forum.digirig.net/user_avatar/forum.digirig.net/k0tx/32/3_2.png) [@K0TX](https://forum.digirig.net/u/K0TX)\ **Post date:** [November 22, 2024, 2:32am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/8 "2024-11-22T02:32:07Z")
I’ll take care of it. Please PM the order info to get the ball rolling. ---
**Author:** ![Craig\_Test](https://forum.digirig.net/user_avatar/forum.digirig.net/craig_test/32/3661_2.png) [@Craig\_Test](https://forum.digirig.net/u/Craig_Test)\ **Post date:** [November 22, 2024, 3:57am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/9 "2024-11-22T03:57:56Z")
Please forgive me, but I do not see a PM option. ---
**Author:** ![K0TX](https://forum.digirig.net/user_avatar/forum.digirig.net/k0tx/32/3_2.png) [@K0TX](https://forum.digirig.net/u/K0TX)\ **Post date:** [November 22, 2024, 4:12am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/10 "2024-11-22T04:12:46Z")
Click my thumbnail and then click “Message”. ---
**Author:** ![Craig\_Test](https://forum.digirig.net/user_avatar/forum.digirig.net/craig_test/32/3661_2.png) [@Craig\_Test](https://forum.digirig.net/u/Craig_Test)\ **Post date:** [November 22, 2024, 4:27am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/11 "2024-11-22T04:27:34Z")
![image](https://forum.digirig.net/uploads/default/original/2X/0/00afeb05eb7970957992ae462d91ee7052bbcdb4.png) I hope im not crazy. When I click you thumbnail all I see are badges. ---
**Author:** ![K0TX](https://forum.digirig.net/user_avatar/forum.digirig.net/k0tx/32/3_2.png) [@K0TX](https://forum.digirig.net/u/K0TX)\ **Post date:** [November 22, 2024, 4:29am UTC](https://forum.digirig.net/t/digirig-v1-9-gets-hot-does-not-show-up-in-device-manager/2257/12 "2024-11-22T04:29:39Z")
Maybe limitation of the mobile interface. You can just use contact form at the main website instead: [Contact Digirig – digirig](https://digirig.net/contact/)