Digirig Lite PTT and Yaesu FT-5DR

I got my Lite and Yaesu specific cable for the FT-5DR from you today. The PTT was not triggering the radio to transmit ( the PTT LED on Lite was coming on ). Any touch on the cable and it would back out of the jack. When I turned up the audio and turned the Squelch down I was also hearing the audio from the radio speaker. If I pressed firmly in on the cable and hold it there I can get the audio to stop and if add a bit of side load at the same time the PPT will trigger the radio.

The cable doesn’t go in far enough to get retained or make good connections. I also tried swapping the cable end for end with no joy. The radio is only a couple weeks old and this was the first cable to plug in that jack.

Any ideas ? should I get a replacement cable from Digirig ?