Hey guys! Just received my Digi rig mobile and pretty excited about it. Here’s the issue I have run into. I have tried plugging the digirig into two different windows 10 computers, and a MacBook Pro running macOS 26.5. On each computer I have download and installed the silicone labs driver.
I cannot get the Digi rig to show up under the comports or as an audio device, nor can I get it to come up under the audio midi setup for Mac. I tried plugging other usb devices into the same port with the same usb cable and they show up immediately.
I’m plugging the Digirig into an icom ID 4100, I have the icom Digirig cable plugged into the audio port, and then a USB-C cable plugged into the Digirig to the computer. I read the manual and I’ve searched through the support groups, but I didn’t see anything anything quite like this, the one guy who had an issue exactly the same said it was a false alarm. He had a bad cable. I’ve tried multiple cables and tried using them to plug in other devices so I know the cable is good.
I’m wondering what’s the chances are that I have a bad digit rig? Or any suggestions for what to try next. Thanks so much for any help!
Chances are very low but there is always a possibility. USB cable not supporting data is most common reason for this, but you ruled that out with the test of another data capable device.
Does the list device manager reload when you plug in/unplug Digirig?
the laptop upgraded in the interim to windows 11
I bought the digi rig usb cable to make sure that wasn’t the issue, no change.
As soon as I plug the usb cable into the computer, the radio the digirig is plugged into starts transmitting. I was wondering if this might narrow down the issue? I have the cable plugged into the audio port of the digi rig, the ethernet cable looking connector plugged into the mic port and the 3.5 mm connector plugged into the audio port on the radio.
The OS needs to detect the interface even without any transceiver-side cables connected. With USB cable ruled out and multiple computers exhibiting the same behavior, the next logical step is to try another Digirig unit. Please reach out through the support form on the website to arrange the exchange.
