DigRig not recognized

I bought the DigiRig and couple of weeks ago when I bought my FT-891. I first installed the VP driver from Yaesu and got the 891 talking to the computer. Then I plugged the DigiRig into the laptop that runs Windows 10 with the supplied usb cable that came with the DigiRig. Nothing was recognized and any port I plugged into. All it would do is keep refreshing the screen in device manger. Tried two other usb cables and the same thing. So I used a different laptop which also runs Windows 10 and same thing, nothing. I assume I have a bad unit, anyone with some insight on what I missing? Forgot to mention that the serial comport does not show up either, although I don’t need that part.