sounds like you have the correct cables but have the wrong digirig ‘hardware setup’.
as per all the help files and guides to selecting/ordering:
icom uses single wire ttl which is different from every other ‘brand’s’ method of ‘cat control’.
the digirig is setup ON THE DIGIRIG itself for these variances.
so NOT in a software checkbox but rather traces or solder connections on the hardware board itself.
ttl vs rs232 voltage levels
single wire vs 2 wire etc.
so if you, or i, bought a digirig for a yaesu, then decided to hook it up to an icom, the CAT/C-IV won’t work. even with the correct remote control cable.
because the remote control signal and level type is different and requires changing the digirig HARDWARE.
all this is explained better than i could in the help/video/guides.
I too am having an issue but to be fair I ordered the digirig from amazon and it only had 1 option. I ordered the cables for the icom 706mkiig but I saw that you said the black 90 degree ci-v cable that goes to the transceiver. I want to verify I have the correct information before I change the solder points. so if this is correct I have to cut the connections going to the cmos and att and put a solder joint from middle to the right and the right down to the last cmos pad? I have uploaded pictures if they work to the digirig board that I have and what I have found in other threads on how to change this.
The units offered on Amazon are in default (logic levels) configuration. For serial CAT control of your ICOM you’ll need to reconfigure it for CI-V.
If you don’t trust your soldering, you can order a preconfigured unit from Digirig store and mail in the original one for the refund against that order. Message for RMA if you want to take this route.