Kenwood TS 2000

I am trying to set up my new DIgiRig with my Kenwood ts 2000. I have tried it on 2 seperate computers. The computer recognizes the digiRig, the audio input and output, but does not work with the Radio. I recently sent the radio into a shop for diagnosis for a power issue, There was nothing wrong with the radio, just my error.
Does anyone have any ideas I could try???

To limit troubleshooting to one area at-a-time I would recommend first not worry about the CAT control (e.g. “none” selected for the rig in WSJT-X) and focus on audio and PTT.

Make sure that

  1. the TRRS end of the cable with 13 pin connector is plugged into Digirig’s audio socket
  2. Digirig’s sound card components are selected in audio configuration of the software
  3. check the cable’s continuity (pins side will be mirror image of below)