I bought the DigiRig about a year ago to use with my old FT817 and a laptop but for some reason the laptop doesn’t recognize the interface. I’m going to try it with a second laptop to see if I get the same response.
The number one reason for interface not being recognized is use of charging-only cables. In some cases users had to go through 3-4 cables before finding one with working data lines. The good option is to test the cable with another data-capable USB device. More troubleshooting topics are covered in the tutorial:
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Great response. Thanks.