Windows 10 not finding COM port

Im suffering a issue kind of like this. I have drivers updated downloaded universal driver for windows and checked for updates and windows says its updated.
Under ports I have the bridge with the triangular ! and when I plug in the digirig its like it opens it closes it (ding-ding ding-ding) device manager resets then drops back down.
under the sound video and game controllers all I have is a conexant CX!@#$% smartaudio HD anyclue what Im doing wrong?
Tried different cables and they work for my phone but not here