Now that you have the driver installed, try unplugging the digirig from your computer, then plug it back in again. When you connect the digirig to the computer, it should show a new device is being connected (popup window in the lower right corner of the screen), and then tell you when it is ready. At that time, check again in the device manager to see if the CP210x driver installed. If it did, you are probably good to go, but before you leave device manager, make a note of the COM port that it assigned to the digirig - you will need that number to set up your software.
If unplugging and re-plugging the digirig still does not show that driver, there may be a problem with the USB cable that you are using.
Do you see USB PnP Sound Device in Device Manager? If you do then the cable/USB issue is ruled out. Do you see any entries in Device Manager with the exclamation mark icon?
Rebooted, and still does not see anything under “Ports (COM & LPT)”.
However, plugging and unplugging does indeed generate (or remove) a “USB PnP Sound Device” under “Sound, video and game controllers”. So something is detecting something. The USB cable is brand new (bought today), “USB-C to USB-A” by NXT Technologies with “up to 15W of charging power and 480 MBPS transfer speed”. The “transfer speed” thing makes me thing it’s a data cable alright. QUESTION A: is 480 MBPS enough speed for the Digirig?
QUESTION B: How can I tell if that driver from Silicon Labs actually installed or not? Like, where on the computer can I check this?
QUESTION C: Did I install the right driver? I picked the first one off the list at this webpage, called “CP210x Universal Windows Driver”, which sounded like a good name. It’s also the most recent.
I would right click on the start menu and click computer management. If there is an exclamation point next to the sound card under ports, then try right clicking and updating the driver (with the one you downloaded) through the properties menus.
I’m working from memory here so I dont remember what everything is called. I believe there is a setting to search your system for the correct driver. Then it will find the driver you downloaded from silicon labs.
If you’re not getting something that looks like this - with a com port listed or at least an error icon indicating that the driver needs updated - then it might be worthwhile to try some different cables.
Cable.–The fact that the “USB PnP Sound Device” appears and disappears seems to suggest the cable is transmitting SOME data. What should I be looking for in specs for a new cable? My existing one is 480 MBPS for data transfer.
Driver.–Where do I go to see if the driver uploaded properly? I don’t know how to find that on my computer.
Unlikely the driver, otherwise you’d get an unrecognized entry with the exclamation mark.
Let’s get your Digirig exchanged. You can reply to your order confirmation email and I’ll take it from there.
You cannot use a standard USB cable. You must use a UART or FTDi cable. These cables have a chipset in one end that allows you to use additional data transfer modes over standard USB interfaces. It sounds to me like you are using the wrong cable. Did you purchase the cable with your Digirig?
No, at a computer store. So, that was the problem! Didn’t realize that a “normal” USB cable would not work. So, probably my original digirig device worked fine after all. Too late: it’s gone back. They said they’d send me another. I will have to buy one of their cables. Thank you for this information! Very much appreciated.
The USB cable can be the source of the problem if it doesn’t support data lines. Some cables are wired only for charging. Some cables are susceptible to RFI which can cause issues during the transmit cycle. Other than that Digirig is ok with the standard USB type-C cable (the electronic goodness is in the device itself).
Hi K0TX. The cable I had was a data cable; as mentioned earlier above, it had “480 MBPS transfer speed”.
I’d asked a couple of times in this thread if that were fast enough, but no one answered that question until KE8OKO yesterday indicated that even an “ordinary” data cable is not sufficient, you need a “UART or FTDi” cable. These, I had never heard of, even!
At any rate, I’ve now ordered a cable from Digirig, which if I had done in the first place I likely would not have had any trouble!
Many thanks for your assistance in this, and your patience. When the new Digirig unit and cable arrive, I will report back to this thread on how it all worked.
I bought the new Digirg cable as well, which has the advantage of being shorter than my old off-the-shelf cable. But they both work with the new Digirig.
Im suffering a issue kind of like this. I have drivers updated downloaded universal driver for windows and checked for updates and windows says its updated.
Under ports I have the bridge with the triangular ! and when I plug in the digirig its like it opens it closes it (ding-ding ding-ding) device manager resets then drops back down.
under the sound video and game controllers all I have is a conexant CX!@#$% smartaudio HD anyclue what Im doing wrong?
Tried different cables and they work for my phone but not here